Getting feedback is easy. Getting useful feedback? That's the challenge.

Most products drown in feature requests, support tickets, and vague suggestions. Here's how to cut through the noise and collect feedback that helps you build better products.

The problem with most feedback

"Can you add dark mode?" "Your app should integrate with [obscure tool]." "I'd love it if you could just..."

Sound familiar? Most feedback falls into two camps:

Solution requests - Users telling you what to build
Vague complaints - Users telling you something is wrong, but not what

Neither helps you understand the underlying problem.

Better feedback starts with better questions

Instead of asking "What features do you want?", try:

What are you trying to accomplish?
What's frustrating about your current workflow?
When was the last time you gave up on a task?

These questions reveal the why behind requests.

Let users vote, but don't blindly follow

Voting systems like shipped.fyi help you see patterns. If 50 users vote for the same feature, that's a signal. But votes alone don't tell the whole story.

A feature with 10 votes from paying customers might matter more than one with 100 votes from free users. Context matters.

The feedback loop

The best feedback systems are two-way:

Collect - Make it easy to submit ideas
Acknowledge - Let users know you heard them
Update - Share what you're working on
Close the loop - Notify voters when features ship

This builds trust. Users who feel heard become advocates.

Start simple

You don't need a complex system. A simple feedback board where users can submit ideas and vote is enough to get started.

The key is consistency: regularly review feedback, update your roadmap, and communicate what you're building.

Ready to start collecting feedback? Try shipped.fyi for free.